1. What is included in my registration fee?
2. When registering my domain name through DomainDiscover, will I own the domain name, or will DomainDiscover have partial rights to the name?
3. How can I move my domain name from another registrar to DomainDiscover so I can take advantage of your customer service and value-added services?
4. What kind of characters can a domain name include?
5. What is the maximum length of a domain name?
6. Do you register domain names other than .com/.net/.org?
7. How do I register .gov, .edu, or .us domains?
8. How long does it take for my domain name to become active once I have registered it?
9. When I register a domain name, will I get a "domain reserved" page?
10. What are nameservers?
11. How do I create nameservers on my domain name?
12. How will I know when my domain name comes up for renewal?
13. Can I renew my domain name for additional years at any time, or do I need to wait until my domain is about to expire?
14. Does DomainDiscover send out email to customers other than email specifically related to my account? Does DomainDiscover sell or publish my email address?
15. I would like to keep my mailing address, phone number, and email address private. Can I prevent this information from being displayed when people use "whois" to query my domain name?

1. What is URL forwarding?
2. What is FrameForwarding?
3. How do I setup email forwarding on my domain name?
4. How do I point my domain name to a static IP address?

1. I have decided that I do not want my domain name. Can I get a refund?
2. I misspelled the domain name when I registered. Can I change the spelling of my domain name?
3. I accidentally registered my domain name for 10 years; I only meant to register for 2 years up-front. Can I change the initial registration period?
4. I forgot my DomainDiscover password.
5. I can't login to my DomainDiscover control panel.
6. Why doesn't my domain expire EXACTLY 1 year later? I seem to have lost a day.

1. How do I update the contact information for my domain name?
2. How do I change ownership of a domain name to another person or company?
3. How do I make changes to my NIC handle?
4. How long does it take for changes to my domain name to go into effect?
5. I cancelled my domain during the 5-day grace period. When will I receive my credit?
6. How do I point my domain name at my web hosting company? How do I update my domain name's nameservers?
7. I have multiple domain names and passwords at DomainDiscover. Can I combine them so that all domain names are managed under a single account?

What is included in my registration fee?

Your registration fee includes domain name ownership and management, plus DomainDiscover value-added features, including a "domain reserved" page, FrameForwarding, URL forwarding, and Email Forwarding. Depending on the choice you selected when you registered or transferred to DomainDiscover, the services will be provided for a 1-10 year period. Before this service period ends you must renew your service with us or you will lose your domain name.

You also receive your own DomainDiscover control panel from which you can instantly update contact information, nameservers, and more.

You also have access to fast, responsive email support via support@domaindiscover.com. Our award-winning, toll-free telephone support is included (call (877) 518-4965 or ).

When registering my domain name through DomainDiscover, will I own the domain name, or will DomainDiscover have partial rights to the name?

Domain names purchased through DomainDiscover are owned by the
registrant that you list when purchasing the domain name. See the domain registration agreement and domain dispute resolution policy for details, including exceptions regarding chargebacks, bounced checks, and domain disputes.

How can I move my domain name from another registrar to DomainDiscover so I can take advantage of your customer service and value-added services?

It is easy to move your existing domain names to DomainDiscover. To make the switch, simply visit http://www.domaindiscover.com, then choose "Change Existing Domain Registrar".

What kind of characters can a domain name include?

A domain name can include alpha-numeric characters (0-9, A-Z) and hyphens. They can not begin with a hyphen. Domain names are not case sensitive.

What is the maximum length of a domain name?

A domain name can be up to 63 characters long, which includes the 4 characters used for ".com", ".net", or ".org".

Do you register domain names other than .com/.net/.org?

DomainDiscover only registers domain name in the .com/.net/.org TLDs. To register other types of domains, you must visit the appropriate country's NIC, which you can find at http://www.norid.no/domreg.html

How do I register .gov, .edu, or .us domains?

To register ".gov" domains, please visit http://www.nic.gov. These domains are reserved for U.S. government agencies.

To register ".edu" domains, please visit http://www.networksolutions.com. These domains are reserved for four-year accredited universities.

To register ".us" domains, please visit http://www.nic.us. These domains are reserved for various U.S. organizations.

How long does it take for my domain name to become active once I have registered it?

It normally takes 24-48 hours for your domain name to become fully functional and appear in the whois and NSI Registry databases. Even though the domain name is not instantly operational, it is instantly registered -- you own the domain name immediately and no 3rd-party is able to register your domain name during the initial 24-48 hours.

To verify that your domain has been successfully registered, you can "search" for your domain through the DomainDiscover website. By clicking on the "more detail" link, the system will display the organizational and administrative contacts for the domain name.

When I register a domain name, will I get a "domain reserved" page?

Every domain name registered through DomainDiscover receives a free "domain reserved" page which contains the domain name and the DomainDiscover logo. This page is not customizable.

Your domain name will display the "domain reserved" page until you login to your control panel and change your domain name's nameservers or URL forwarding options.

What are nameservers?

Nameservers are machines on the Internet which translate domain names into IP addresses. Your domain name must use at least one nameserver in order to function properly. You can use the default nameservers provided by DomainDiscover (NS1.DOMAINDISCOVER.COM and NS2.DOMAINDISCOVER.COM), or you can use the nameservers provided by your web hosting company.

If you wish to host your domain name with a web hosting company, you will need to contact your hosting company to determine their preferred nameservers (this will often be NS1.COMPANYNAME.COM and NS2.COMPANYNAME.COM). Once you have this information, simply login to your DomainDiscover control panel and update your domain name's nameservers.

If you prefer your domain name to display DomainDiscover's "domain reserved" page, or if you wish to use any of DomainDiscover's value-added services (such as URL forwarding and email forwarding) services, you should always use DomainDiscover's default nameservers (NS1.DOMAINDISCOVER.COM and NS2.DOMAINDISCOVER.COM).

How do I create nameservers on my domain name?

To create nameservers on your domain name (NS1.YOURNAME.COM, for example) simply logon to your DomainDiscover control panel, then choose "Change nameservers". Now choose the "Register/change/delete nameservers" link.

How will I know when my domain name comes up for renewal?

DomainDiscover will notify you by email and snail mail approximately 45 days before your domain name expires. A final notice will be sent approximately 15 days before the domain name expires.

In the event that payment is not received by the domain expiration date, the domain will be deactivated. If payment has still not been received within 30 days following the expiration date, the domain name will be deleted and will become available for registration by any 3rd-party.

It is important that you keep your contact information current and accurate so that renewal notices and invoices reach the correct person in a timely fashion.

Can I renew my domain name for additional years at any time, or do I need to wait until my domain is about to expire?

Domain name registration periods can be extended at any time up to 10 years in the future. To extend your registration term you can log into your control panel and click on the "Renew domains" link.

Does DomainDiscover send out email to customers other than email specifically related to my account? Does DomainDiscover sell or publish my email address?

At DomainDiscover, we respect your privacy. DomainDiscover will not send you any email that is not requested or required. Nor will DomainDiscover sell or publish your email address or contact information, except in accordance with ICANN regulations.

Please see the domain registration agreement and personal data statement for additional information.

I would like to keep my mailing address, phone number, and email address private. Can I prevent this information from being displayed when people use "whois" to query my domain name?

As a condition of domain name registration, your contact information (including mailing address, phone number, and email address) must be made available to the public both via our website and whois server.

It is your responsibility to keep this information current and accurate. Providing inaccurate or false information is a violation of the registration agreement and may lead to suspension or termination of your domain name registration.

Please see the domain registration agreement which describes the information made public in accordance with ICANN regulations

What is URL forwarding?

URL forwarding is a tool which allows you to forward your domain name to an existing website.

For example, you might forward yourdomain.com to http://www.myfreehost.com/myname. In this case, visitors who enter "www.yourdomain.com" into their browser will be automatically forwarded to your existing website at http://www.myfreehost.com/myname.

URL forwarding is compatible with all compliant browsers, and is a value-added service which is included free with all domains registered through DomainDiscover.

To setup URL forwarding on your domain name, simply login to your DomainDiscover control panel, then choose the "URL Forwarding" link.

What is FrameForwarding?

FrameForwarding is a form of URL forwarding. It uses frames to "trick" the browser into displaying the domain name in the location bar, rather than showing the actual URL being displayed.

FrameForwarding is compatible with most recent browsers, and is a value-added service which is included free with all domains registered through DomainDiscover.

To setup FrameForwarding on your domain name, simply login to your DomainDiscover control panel, then choose the "URL Forwarding" link.

How do I setup email forwarding on my domain name?

To setup email forwarding, simply log into your DomainDiscover control panel, then choose the "Email Forwarding" link.

You will be prompted for an existing email address which will be the destination for all email sent to your domain name. For example, everything@yourdomain.com will be automatically forwarded to the email address you specify.

How do I point my domain name to a static IP address?

To point your domain name to a static IP address, simply login to your DomainDiscover control panel, then choose the "URL Forwarding" link. Select the "point my domain to an IP address" option.

I have decided that I do not want my domain name. Can I get a refund?

In order to cancel a domain name, please fax or mail us a letter which includes your request. This document must include your signature, your domain name, and your password.

This document must be received within 5 days of domain name registration. No refund can be given after the 5 day grace period.

If you simply wish to correct a misspelling, change your domain name, or change your domain name registration term, please contact our support center and we will make the necessary changes.

I misspelled the domain name when I registered. Can I change the spelling of my domain name?

DomainDiscover offers a 5-day grace period which allows you to change your domain name (misspelling or otherwise).

To make this change, please contact our support center and we will correct the misspelling for you.

Changes to your domain name (misspelling or otherwise) can not be made after the 5-day grace period.

I accidentally registered my domain name for 10 years; I only meant to register for 2 years up-front. Can I change the initial registration period?

DomainDiscover offers a 5-day grace period which allows you to change the initial registration period for your domain name.

To make this change, please contact our support center and we will change the registration period for you.

Changes to your registration term can not be made after the 5-day grace period.

I forgot my DomainDiscover password.

Please call or email DomainDiscover customer care. We will email the password to the contact email address that we have on file.

If the contact email address is not accurate, we can call the contact phone number, fax the contact fax number, or send the password via snail mail to the contact address.

I can't login to my DomainDiscover control panel.

Please make sure you are typing your complete domain name (including ".com", ".net", or ".org"). Do not include the "www." in front of the domain name.

Also, please insure that you are typing your password correctly. Keep in mind that passwords are case sensitive. If you have forgotten your password, please contact a DomainDiscover customer care representative for assistance.

Why doesn't my domain expire EXACTLY 1 year later? I seem to have lost a day.

Each time a domain is renewed, the registry calculates the domain expiration based on the original creation date. The registry periodically makes changes and corrections to their formula for calculating domain name expiration dates (for example, to accurately handle leap years, etc.) These changes take effect upon the next renewal when the expiration date is re-calculated.

DomainDiscover deals only in "whole years"; DomainDiscover tells the registry to register for "2 years" or renew for "1 year"; the registry then performs the calculation based on the original creation date for that domain. All registrars are subject to the same calculation method.

The registry's algorithm for calculating expiration dates includes several "quirks". Specifically, the system is based on a 365-day system, which means that leap days actually "reduce" your registration term by one day.

How do I update the contact information for my domain name?

First, login to your DomainDiscover control panel and choose the contact you'd like to change. Then, make the appropriate changes, update, and confirm.

The DomainDiscover control panel allows you to update one contact at a time, or change all of your contacts at once.

How do I change ownership of a domain name to another person or company?

To change ownership to another person or company, you will need to log into your control panel and click on the "Change Registrant of Record" link. Our change-of-registrant form requires original signatures from both parties, so you must mail the form to us in order for us to process it.

The change of ownership process takes 2-3 business days once the appropriate documentation has been received. There is a $25 fee to process a change of ownership.

How do I make changes to my NIC handle?

To make changes to your contact information, simply login to your DomainDiscover control panel and update the appropriate contact(s).

DomainDiscover uses an online control panel system which is easier to use and more reliable than the NSI handle-based system.

If you do need to update your NIC handle with Network Solutions, please visit their website at http://www.networksolutions.com/

How long does it take for changes to my domain name to go into effect?

Nameserver changes:
The shared registry is updated once every 12 hours, at 2:00am and 2:00pm (pacific time). Once the shared registry is updated, it takes 24-48 hours for nameserver changes to propagate to nameservers around the world. You should always allow a minimum of 48 hours for nameserver changes to fully take effect.

Contact information changes:
Changes to contact information are reflected immediately in the DomainDiscover whois database.

DomainDiscover valued-added services:
Updates to DomainDiscover value-added services such as email forwarding, URL forwarding, and FrameForwarding normally take 24 hours.

I cancelled my domain during the 5-day grace period. When will I receive my credit?

Although domain registration is non-refundable, DomainDiscover normally offers a 5-day grace period on new domain registrations. If cancellation is completed within 5 days of domain registration, your credit card will automatically be credited in 7-10 days.

How do I point my domain name at my web hosting company? How do I update my domain name's nameservers?

First, contact your hosting company to determine their preferred nameservers (this will often be NS1.COMPANYNAME.COM and NS2.COMPANYNAME.COM). Once you have this information, simply login to your DomainDiscover control panel and update your domain name's nameservers by choosing the "Nameservers" link.

I have multiple domain names and passwords at DomainDiscover. Can I combine them so that all domain names are managed under a single account?

To combine multiple DomainDiscover accounts, please login to your DomainDiscover control panel, locate the "Customer Care" section, then choose "Consolidate DomainDiscover accounts".

We will normally process your request within 24 hours.